PRIVACY POLICY

Effective Date: 2025

Last Updated: 2026

Privacy Policy URL: https://realchatai.us/privacy-policy/

This Privacy Policy explains how RealChatAI LLC (“Company,” “we,” “us,” “our”) collects, uses, shares, and protects information when you use our website, applications, and related services (collectively, the “Services”). We do not sell personal information.

WHAT INFORMATION WE COLLECT

We may collect the following categories of information:

• Information you provide: such as your name, email address, phone number, account credentials, billing/contact details, and information you submit through forms or communications.

• Customer/End-User data you provide through the Services: information you choose to input, import, upload, transmit, or otherwise make available while using the Services, which may include personal information relating to your customers or contacts.

• Payment information: if you purchase Services, payments are typically processed by third-party payment processors. We may receive limited payment-related information (e.g., billing details, payment status), but we do not typically receive full card numbers.

• Device and usage information: such as IP address, device identifiers, browser type, operating system, pages viewed, timestamps, referring URLs, approximate location derived from IP address, and interactions with the Services.

• Cookies and tracking information: such as cookie identifiers and information about how you interact with the Services (see Section 5).

HOW WE USE USER DATA

We use information to:

• Provide, maintain, and improve the Services

• Create and manage accounts and authenticate users

• Provide customer support and respond to inquiries

• Communicate with you, including service notices and administrative messages

• Process transactions and manage subscriptions

• Personalize content and improve performance and usability

• Monitor, prevent, and investigate fraud, abuse, security incidents, and illegal activity

• Comply with legal obligations and enforce our agreements

SMS OPT-IN DETAILS

If you choose to provide your mobile number, you may receive SMS/text messages depending on your interactions with the Services and your preferences. SMS messages may include, where applicable, account-related messages, service notifications, customer support responses, reminders, and other communications you request or enable.

• Consent: By providing your phone number and opting in where required, you authorize us (and service providers acting on our behalf) to send text messages to that number.

• Message frequency may vary.

• Message and data rates may apply.

• Opt-out: You can opt out by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For help, reply HELP.

We do not require SMS opt-in as a condition of purchase unless explicitly stated at the time of collection.

MOBILE INFORMATION NON-SHARING CLAUSE

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

COOKIE & TRACKING PRACTICES

We use cookies and similar technologies (such as pixels and local storage) for:

• Essential functionality and security

• Remembering preferences

• Analytics to understand usage and improve performance

• Measuring effectiveness of communications and site features

You can control cookies through your browser settings and, where available, cookie preference tools. Disabling cookies may affect some functionality.

HOW WE SHARE INFORMATION

We may share information with:

• Service providers/vendors who help us operate the Services (e.g., hosting, analytics, customer support, billing, communications tools). They may access information only to perform services for us and are expected to protect it.

• Payment processors to process purchases and prevent fraud.

• Legal/compliance recipients when required by law, subpoena, court order, or to protect rights, safety, and security.

• Business transfers if we are involved in a merger, acquisition, financing, reorganization, or sale of assets (information may be transferred as part of that transaction).

We do not sell personal information. We also do not rent personal information or share it with third parties for their own direct marketing purposes.

DATA SECURITY AND HANDLING

We use reasonable administrative, technical, and physical safeguards designed to protect information. Access to information is limited to authorized personnel and service providers who need access to perform their roles. However, no system can be guaranteed 100% secure.

DATA RETENTION

We retain information only as long as necessary for the purposes described in this policy, including providing the Services, meeting legal/accounting requirements, resolving disputes, and enforcing agreements.

USER RIGHTS

Depending on where you live, you may have rights to request access to, correction of, deletion of, or restrictions on the processing of your personal information. You may also have the right to object to certain processing.

To submit a request, contact us at support@realchatai.us

. We may take reasonable steps to verify your identity before responding.

INTERNATIONAL TRANSFERS

If you access the Services from outside the country where our servers are located, your information may be processed and stored in other countries, which may have different data protection laws.

AGE RESTRICTION

The Services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us and we will take reasonable steps to delete it.

THIRD-PARTY LINKS AND SERVICES

The Services may link to third-party sites or integrate with third-party services. We are not responsible for their privacy practices.

CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time. The “Last Updated” date shows when changes were made. Your continued use of the Services after an update means you accept the updated policy.

CONTACT US

Privacy Requests: support@realchatai.us

General Support Email: contact@realchatai.us

Phone: 407-346-6597