Effective Date: 2025

Last Updated: 2026

These Terms of Service (“Terms”) govern your access to and use of the Services provided by RealChatAI LLC (“Company,” “we,” “us,” “our”). By accessing or using the Services, you agree to these Terms. Your use of the Services is also subject to our Privacy Policy.

ELIGIBILITY AND AUTHORITY

You must be 18 years old or older and able to form a binding contract to use the Services. If you use the Services on behalf of an organization, you represent you have authority to bind that organization.

ACCOUNTS AND SECURITY

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly of any unauthorized access or suspected security breach.

ACCEPTABLE USE

You agree not to:

• Use the Services for unlawful, harmful, deceptive, or fraudulent purposes

• Violate any applicable privacy, marketing, consumer protection, or communications laws

• Send or facilitate spam, unsolicited messages, or abusive communications

• Infringe intellectual property or other rights of others

• Interfere with or disrupt the Services, networks, or security features

• Attempt to reverse engineer, copy, or access the Services’ underlying code except as permitted by law

We may suspend or terminate access if we reasonably believe you violated these Terms.

YOUR DATA AND RESPONSIBILITIES

You retain ownership of data you submit or provide through the Services (“Customer Data”). You represent and warrant that:

• You have all rights and permissions needed to provide Customer Data to us

• Your collection and use of Customer Data complies with applicable law

• You will provide any legally required notices and obtain consents (including for communications)

You are responsible for the accuracy, quality, and legality of Customer Data.

SMS AND MESSAGING DISCLOSURES (IMPORTANT)

a) DESCRIPTION OF SMS USE CASES

The Services may support or enable SMS/text messaging or other communications on your behalf, including (as applicable) transactional messages, service-related notifications, appointment reminders, customer support messages, marketing messages, and other communications you configure or initiate.

b) CONSENT AND COMPLIANCE

If you use the Services to send messages or place calls (including automated or AI-assisted communications), you are solely responsible for compliance with all applicable laws and rules, including consent requirements, opt-out requirements, calling/texting hours, and any industry carrier requirements. You agree to maintain records of consent where required and to honor opt-out requests promptly.

c) OPT-OUT INSTRUCTIONS

Recipients may opt out of SMS messages by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. Recipients may request help by replying HELP. You are responsible for ensuring opt-out requests are processed promptly and that recipients who opt out are not messaged again except as permitted by law (for example, a confirmation of opt-out).

d) MESSAGE AND DATA RATES DISCLOSURE

Message and data rates may apply. Message frequency varies depending on user activity and configuration.

e) CARRIER LIABILITY DISCLAIMER

Carriers are not liable for delayed or undelivered messages.

f) CUSTOMER SUPPORT CONTACT

For support related to messaging or the Services, contact us at contact@realchatai.us

or call 407-346-6597. For privacy requests, contact support@realchatai.us

SUBSCRIPTION, FEES, AND PAYMENTS

If the Services are offered for a fee:

• You agree to pay all applicable fees and taxes

• Fees are billed in advance unless stated otherwise

• We may change fees with reasonable notice (to the extent allowed by law)

• Late or failed payments may result in suspension or termination

Refunds: Except where required by law or expressly stated in writing, fees are non-refundable.

TRIAL ACCESS AND BETA FEATURES (IF APPLICABLE)

If we provide trial, promotional, or beta access, it may be limited, changed, or discontinued at any time. Beta features are provided “as is” and may contain errors.

INTELLECTUAL PROPERTY

We own the Services and all related intellectual property, including software, design, and branding, except for Customer Data. You receive a limited, non-exclusive, non-transferable right to use the Services during the term, subject to these Terms.

THIRD-PARTY SERVICES

The Services may integrate with third-party products or services. We are not responsible for third-party services, and your use of them may be governed by their separate terms.

DISCLAIMERS

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT RESULTS WILL BE ACHIEVED.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.

• OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF YOU PAID NOTHING).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Company from claims, damages, liabilities, losses, and expenses (including reasonable attorney fees) arising out of:

• Your use of the Services

• Your Customer Data

• Your communications and compliance obligations

• Your violation of these Terms or applicable law

SUSPENSION AND TERMINATION

We may suspend or terminate your access if you violate these Terms, fail to pay, or if required to protect the Services, other users, or legal compliance. You may stop using the Services at any time. Upon termination, your right to use the Services ends.

CHANGES TO THE SERVICES OR TERMS

We may modify the Services or these Terms from time to time. If changes are material, we will provide reasonable notice. Continued use after changes become effective means you accept the updated Terms.

Our Privacy Policy explains how we collect, use, share, and protect information. It is incorporated by reference into these Terms.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Washington, excluding conflict-of-laws rules.

You agree to attempt informal resolution by contacting us first. If a dispute is not resolved, it will be brought in state or federal courts located in Washington, and you consent to jurisdiction and venue in those courts.

CONTACT

Email: contact@realchatai.us

Phone: 407-346-6597

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